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Refund policy

 

RETURNS

Spectral Performance has a generous 60-day return policy.

  • All packages returned without a return merchandise authorization (rma) will not be processed

  • Return requests must be made within 60 days of the original shipping date,

  • All returns must be returned to the location listed on your RMA form. If a return is sent to any other location your return will not be processed.

  • No returns will be accepted on opened, installed, or otherwise used products due to the dangerous and stressful nature of racing, off-road, and performance vehicles.

  • Parts must be returned in new, unused condition with no signs of installation and in the original, undamaged manufacturer’s packaging.

  • Customer is responsible for all return shipping costs.

  • Unless another return policy is indicated, products sold by Us are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.

  • An RMA number can be obtained from Us by sending an email to Support@spectralperformance.com with your name, sales order numbers, and part number of the item(s) you’re returning.

  • All wheels need to be inspected prior to mounting a tire on them. Once a tire is mounted on a wheel the wheel is unable to be Returned. MFG’s warranty on wheels also state any defects must be discovered before tires are mounted on wheels.

  • Shipping costs will not be refunded. Customers are responsible for the cost of return shipping to Spectral unless the original shipment was in error, or a product is defective and being replaced.

NON-RETURNABLES 

We often sell items that are not eligible for return. These items include but are not limited to:

  • Clearance items

  • Discontinued items

  • Scratch and dent items

  • Apparel

  • Tires and wheels that have been mounted

  • Programmers and calibrators

  • Custom items/orders

  • Mastercraft items

  • Special Orders

  • Partial Kits

These sales are considered final, and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Spectral Performance and the manufacturer from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.

Spectral Performance also sells unique or custom made to order items that are often considered special order items. These items are ordered on a case-by-case basis. Consequently, custom, made to order or special-order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered to fit their needs.

If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel your order. Our system sends orders immediately to ship.

  • Orders that have already shipped cannot be cancelled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing Support@spectralperformance.com to have the item returned.

  • If your order isn't in stock and hasn't shipped, please email Us at Support@spectralperformance.com to request cancellation.

  • NO CANCELLATIONS of Road Armor or Addictive Desert Design products after 48 hours of order being placed. 

CREDIT / REFUNDS

  • Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.

  • RMA’s expire 30 days after being issued.

  • Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment.

  • Allow up to 10 business days from the date we receive the returned product to inspect/process the RMA and issue the appropriate credit. How soon the funds are received depends on your banking institution.

  • International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

Spectral Performance does not refund shipping charges for returned items.

NON-REFUNDABLE

These items include but are not limited to:

    • Original shipping fees

    • Free shipping promotions

    • Labor

    • 3rd party shop fees

    • Labor

    • 3rd party shop fees

    • Shipping costs

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