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Shipping policy

CANCELING AN ORDER

If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel your order. Our system sends orders immediately to ship.

  • Orders that have already shipped cannot be cancelled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing Support@spectralperformance.com to have the item returned.

  • If your order isn't in stock and hasn't shipped, please email Us at Support@spectralperformance.com to request cancellation.

SHIPMENT REFUSALS

If you refuse a package, an $18 service fee and any additional shipping charges will be deducted from the refund. This will also delay the refund process.

If you would like to return an item, all shipments must be accepted and then sent back following our standard return process.

  • You will need to begin our Return Merchandise Authorization (RMA) process by emailing Support@spectralperformance.com to have the item returned.

Refusals for International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

ADDRESS CHANGE REQUEST

If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $18 plus any additional shipping charges (customer responsibility).

UPS My Choice – we encourage you to sign up for this free service with UPS. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts.

DEFECTIVE ITEMS & ITEM WARRANTIES

We does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered under a manufacturer's warranty. We shall not be liable for any incidental or consequential damages as a result of product defects. We do not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, shipping, dock or storage fees.

We are here to assist you should you have a defective or warranty issue. Please email us at Support@spectralperformance.com.

RECEIVED THE WRONG PRODUCT

If you received the wrong product, email photos of the incorrect part and the part number on the manufacturer's packaging to Support@spectralperformance.com within 5 business days from the time of delivery.

You and/or your mechanic are responsible for making sure the part is the correct part for your vehicle BEFORE installation.

We do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.

MISSING PARTS

If your order is missing part(s), please email photos of what you have received and a photo of the part number on the manufacturer's packaging to our Customer Success Department at Support@spectralperformance.com. 

Do not install/attempt to install anything with incomplete parts.

All missing parts must be reported to customer service within 5 Business days.

LOST OR STOLEN PACKAGES

It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery. We Are not responsible for any packages delivered to an incorrect address due to customer error.

Missing packages that show delivered must be reported to Spectral within 24 hours. If the package shows delivered, and you did not receive it we will request a police report be filed immediately. Submit a copy of the police report to Support@spectralperformance.com and we will open an investigation with the shipping company.

To account for late deliveries by the carrier, or errors in delivery, the shipping carrier requires a 3 business day waiting period before allowing customer service to file a missing package claim.

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